Privacy Policy + Terms & Conditions





We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet. We feel confident that credit card information entered on our site will not be accessed by any unauthorized person or company. Our secure sockets layer (SSL) uses 128-bit encryption, which is the highest level possible.





Sacra will never pass on your email address to a third party for marketing purposes. We respect your privacy and are committed to protecting it.



Terms, Conditions, & Additional Info


-prices can be changed or products discontinued at any point and are subject to availability
-product formulations and ingredients are subject to change at any point at our discretion – please refer to product label for up to date ingredients and information
-please be aware our products do not contain any chemical/artificial preservatives. it is vital to avoid introducing water into the product container as water can expedite bacteria growth. We recommend using our products within 6 months of opening. The customer is responsible for incurring any risk for lack of using product responsibly and safely (including using the product beyond the recommended shelf life)
-orders will be filled on a first come first serve basis, we are a small company and aim to fill orders within 3-5 business days, if not faster.
-we are not responsible for any customs/import fees incurred
-we are not responsible for any damage to products due to weather conditions or due to exposure to extreme temperatures, please be advised we recommend keeping containers tightly sealed until they have have been in room temperature for several hours and use caution when opening. If product has become more liquid-y, simply place in fridge for a few hours and it will return to its normal state. If the product melts, no damage will result to the quality of the product, there may simply be a slight texture difference.
-our products use ingredients from nature. this means each batch may vary slightly in appearance, texture, color, or scent. this is normal. we like to say our products are perfectly imperfect and feel this adds to the natural, organic look of our products
-our weight measurements are estimates and the weight of each batch may vary slightly
-we are not held accountable for any allergies or irritations as a result of using our products, if you have any sort of reaction, discontinue use immediately
-we are not responsible for bracelets if they break due to children (or adults) pulling on them or over-stretching the cord.
-please use caution when using candles as they are flammable. always keep candles out of reach of children. do not allow objects to come into contact with open flame of candles.
-please use caution when using fully concentrated aromatherapy products. always test a small area first to check for reactions. always dilute essential oils, especially when using on children. Avoid eyes, mucous membranes, or any sensitive areas or open sores when using essential oils
-if essential oils come in contact with eyes, use a carrier oil (like coconut or olive oil) to cleanse them. oil is more effective than water for removing essential oils.
-our essential oils and essential oil blends are intended for external use only
-customers with epilepsy need to be cautious using certain essential oils. we are not responsible for any reaction (including seizures) due to the use of our essential oils. please consult your medical provider to be advised for which oils are safe to use with epilepsy.






Local- we offer cash on delivery with a minimum 10 OMR purchase. Deliveries are only available within a 30km area in Muscat from Azaiba area. If the customer does not show up for a delivery, or reschedules, they may be ineligible for future deliveries and also a 5 OMR no show charge.


International- we currently use DHL to ship all international orders. We are not responsible for any additional customs/duties/import fees.


Returns and exchanges


Your happiness is important to us! Therefore, we want you to be completely satisfied with your purchase.
If you are not 100% satisfied, please feel free to e-mail us at to make a return or exchange.


All returns/exchanges are subject to the following conditions:
-Must be returned within 30 days of the purchase date.
Product must have at least ¾ of its contents remaining.
-Please allow up to 10 business days for exchange or refund to be processed.
-We do not refund initial shipping charges for items returned.
-For any return or exchange, you are responsible for all shipping & handling costs. If the package does not reach us, we will be unable to complete the refund/exchange.


Send returns to:
P.O. Box 1520
Al Khoud, Sultanate of Oman
PC 132




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ATTENTION: Our online shop is temporarily closed. Stay tuned for our re-launch announcement coming soon!
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